Proof of Professionally Licensed Business / Shop:
The Tattoo Supply Co. only sells to licensed shops for all Piercing and Tattoo Supplies. A licensed shop is defined as a legal business entity, with proof of Business License, and Health Department Permit.  Tax ID numbers, LLC Filings, etc, are not acceptable. If you are a new customer, we will verify your shop, to include calling the shop directly, internet search, and / or verification through State Business Entity look up service. There are select products on our website that the general public may purchase. Numbing Cream, Aftercare Products, Select art supplies and apparel etc.

For questions concerning this policy, please feel free to contact us at 801-471-5139

Shipping:

We offer free shipping on orders totaling over $250 that are shipping inside the United States. Some items are excluded such as gloves, lap cloths, drape sheets, green soap, surface disinfectants, surface wipes, and gallons, and other items of excessive size or weight.

All orders are sent UPS Ground, unless another form of shipment is requested. All orders MUST include a street or route address (We cannot accept a P.O. Box number for UPS shipments). All orders are subject to shipping and handling charges. (We are closed all federal Holidays) 

Local Delivery & Expanded Deliver - Within Salt Lake, Utah, Weber, and Davis is valid for Commercial Locations only. Under no circumstance do we do deliveries to private residence.

Next Business Day Shipping:
All orders received prior to 2:30 pm (MST) are processed immediately and are guaranteed to be shipped the next business day. However, we will always try to ship them the same day as received. Most manufacturers take 3-5 days to ship even if the items are in stock. We know that you want your order fast and will do our best to deliver.

Please note,  we do not ship on Federal Holidays.

COD:
All COD (Cash on Delivery) orders will be charged an additional COD fee of $10.00. COD payment must be presented at the time of delivery by cashiers check or money order only. To have personal or business check COD privileges, you must receive prior approval.

If a COD Check is returned, Your COD privileges will be revoked and all future orders must be pre-paid. All shipping costs incurred by The Tattoo Supply Company for returned packages will be billed back to the customer and payment of incurred charges must be paid immediately and prior to any future orders being shipped.

Returns

Due to the nature of tattoo equipment and supplies, most items are not eligible to be returned and all sales are final.

To be eligible for a return, you must call The Tattoo Supply Company for specific approval, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Tattoo Machines, Tattoo Pigments, Ointments, and medical supplies can not be returned and will not be accepted under any circumstances.

Additional non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us info@thetattoosupplycompany.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thetattoosupplycompany.com and send your item to: The Tattoo Supp;y Company 494 W. 1400 North, Orem, Utah 84057 United States

Return Shipping
To return your product, you should mail your product to: The Tattoo Supp;y Company 494 W. 1400 North Orem, Utah 84057

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.